Report a concern

The hotline accepts messages via the SpeakUp app, online or by phone. For any other reporting channels, you can make contact by telephone, email or request an in-person meeting. If notes are taken of an oral report, you are entitled to approve them by signing a copy.

Please give as much detail as possible when making a report. Try to answer the following questions. This will help us to address your concerns quickly and effectively.

• What has happened?
• When and where did it occur?
• Who was involved?
• Does anyone else know about it?
• Is there any evidence to confirm your allegations, such as documents or emails?

Our Code of Conduct hotline is operated by an independent service provider, People Intouch B.V., based in the Netherlands. People Intouch receives and where necessary transcribes and/or translates all messages before they are forwarded to Skanska. This allows for anonymous reporting, as neither People Intouch nor Skanska can trace the origin of a report.

Our hotline can be used 24 hours a day, 7 days a week. You can report via the SpeakUp app, online or by phone. See full contact details and instructions here

App: Once you have connected Skanska as your organization, you can follow the instructions to leave a message.

Online: Go to report online and follow the instructions to leave a secure message.

Phone: Dial the number for your country and follow the instructions to leave your secure message. You will be speaking with an answering machine and your message will then be transcribed.

When you leave your report, you will receive a unique case number and be asked to create a password or PIN. Please keep a note of these as you will need them when returning to the hotline to check your report for feedback or follow-up questions. We encourage you to check back regularly because we will be unable to investigate your report properly without sufficient information. 

Our hotline is available in all languages in which Skanska operates. The response from Skanska will be in the same language as your message.

Our Code of Conduct hotline is operated by an independent service provider, People Intouch B.V., based in the Netherlands. People Intouch receives, and where necessary transcribes and/or translates all messages before they are forwarded to Skanska. This allows for anonymous reporting, as neither People Intouch nor Skanska can trace the origin of a report.

If you report through a channel that does not allow anonymity, your identity will not be disclosed except where necessary for the investigation, or to comply with a legal obligation. While we respect your wish to remain anonymous, we encourage you to provide your name and contact details if possible.  Remaining anonymous may make it more difficult to fully investigate your concerns. 

Yes, if you report online or via the SpeakUp app, you can upload documents to support your report. 

If you want to remain anonymous, make sure your personal details are not mentioned in any of the documents provided.

Minor issues will likely be resolved by the manager or function you raise it with. More serious matters could be escalated to your BU Ethics Committee or HQ.

If you report to the Code of Conduct hotline the issue raised will normally be investigated by a local Ethics representative and/or an HR business partners. If they lack expertise or independence in a particular case, Group Ethics may deal with it directly or refer it to Internal Audit or an external consultant.

Following the investigation, relevant information may also be provided to specific Skanska managers to address any shortcomings identified.

All reports to the hotline are completely confidential and can be accessed only by designated people within Skanska. Names are redacted wherever possible and will be shared with others only as strictly required to complete the investigation. No one else will receive the report unless it is necessary to comply with a legal obligation or consent is obtained.

Personal data provided in a report will be processed in accordance with applicable data protection rules.

Yes, when reporting via the hotline, you should receive acknowledgement within seven days of your report being submitted. We will normally provide feedback on the outcome of our investigation within three months.  In the unlikely event that our report has not been completed in this time, we will provide you with a progress report and our final response as soon as possible.

The feedback you receive may be limited, depending on the nature of the issue, and will not breach the confidentiality of others.

Unfortunately, we cannot always substantiate what a reporter tells us. If you have additional information or insights, we welcome them. In many cases, the issue is simply that there is insufficient evidence, so we encourage you to provide as much detail as possible and check the Hotline regularly so we can communicate with you. However, we cannot engage in extended dialogue if you believe misconduct occurred but cannot be proven, or if you believe the outcome should have been different. We must take a fair and consistent approach based on all information received, and that may not align with your personal view.

Then you should still make a report. It is always better to check something than ignore it. As long as you are making your report in good faith, we are happy to investigate it. Encouraging reporting and a transparent culture of speaking up helps us maintain our high ethical standards, and protect our business.

There is no easy answer to this. Simple matters usually take less time to resolve, but there are sometimes unforeseen issues which mean it may take longer to let you know the outcome that we would like. We aim to complete all cases within three months, but obviously very serious or complex cases could take much longer. 

If you have any other questions relating to reporting, please contact Skanska Group Ethics via ethics.committee@skanska.se